Privacy Policy

Last updated April 04, 2026

SMS Messaging Data Notice All categories of personal information exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, affiliates, or used for marketing or promotional purposes. MedValet does not sell, rent, or trade SMS opt-in data under any circumstances.

This Privacy Notice for MedValet LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you visit our website at https://medvalet.ai or use MedValet's AI-powered patient-side medical appointment scheduling service.

Questions or concerns? Contact us at hello@medvalet.ai.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you use our Services. The personal information we collect may include:

Names
Phone numbers
Email addresses
Date of birth
Health insurance information (carrier, plan type, member ID)
Medical appointment details

Sensitive Information

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: health data and health insurance information including carrier, plan type, and member ID.

HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. Specifically:

To facilitate account creation and authentication
To deliver and facilitate delivery of services to the user
To respond to user inquiries and offer support
To send administrative information and appointment confirmations
To protect our Services
To evaluate and improve our Services
To comply with our legal obligations

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data with third-party vendors who perform services for us or on our behalf. The third parties we may share personal information with are as follows:

AI agent orchestration and appointment scheduling automation: Lindy AI
AI voice calling for clinic appointment booking: Retell AI
SMS communications and patient notifications: Twilio
Calendar integration and appointment confirmations: Google

SMS Data: All categories of personal information exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties or affiliates for marketing or promotional purposes.

DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

Yes. As part of our Services, we offer products, features, or tools powered by artificial intelligence. We provide AI Products through third-party service providers including Retell AI, Twilio, and Lindy AI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products.

Our AI Products are designed for: automated appointment scheduling, insurance verification, and AI voice calling to healthcare providers on your behalf.

To opt out, you can contact us at hello@medvalet.ai or reply STOP to any MedValet SMS message.

HIPAA NOTICE AND HEALTH INFORMATION PRIVACY

MedValet LLC is committed to protecting the privacy of your health information. As a healthcare appointment scheduling service, we handle certain information that may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

We use and disclose your health information only as necessary to schedule medical appointments on your behalf and as permitted by applicable law.
We do not sell your health information.
We do not use your health information for marketing purposes without your explicit consent.
All third-party vendors who handle your health information on our behalf are required to maintain appropriate safeguards under Business Associate Agreements.

For questions about how we handle your health information, please contact our Privacy Officer at hello@medvalet.ai.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years of age.

WHAT ARE YOUR PRIVACY RIGHTS?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information, including:

Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights

To exercise these rights, contact us at hello@medvalet.ai or reply STOP to any MedValet SMS message.

DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding your personal information. Contact us at hello@medvalet.ai to exercise these rights.

DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently.

HOW CAN YOU CONTACT US?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at hello@medvalet.ai, or by mail at:

MedValet LLC
Data Protection Officer
2501 Chatham Rd, Suite N
Springfield, IL 62704
United States